ABOUT THE ROLE
As a support engineer, you will be a pivotal part of the company ensuring that we continue to provide our customers with the best possible experience while using our application. You will work closely with the engineering team to resolve code issues and deliver fixes into the main code branch. You will gain deep insight into our product, how it functions, and how it helps our customers in their daily operations. This position is a gateway into being a future member of a development team.
Seniority: Junior and Mid
Location: EU/UK (remote)
WHAT YOU'LL BE DOING
- Triage and diagnosis of production issues to either resolution or escalation to the development teams
- Create and curate documentation for end users, other engineers, and business owners
- Ensure platform health – monitor performance, resolve data consistency issues, perform needed maintenance
- Support our customers and end users – answer their questions, work alongside them to investigate and resolve issues and assist them with completing their work
- Look for how to improve on the existing “way we do things”
WHAT YOU’LL NEED
- Good development experience in Node.js
- Demonstrated front-end skills: HTML5, CSS, ReactJS (or similar)
- Understanding of RDBMS
- Experience with TDD, CI/CD, trunk-based development
- Great communication and customer service skills - comfortable working with non-technical partners and customers
- Self-motivated to work in a distributed environment
NICE TO HAVE SKILLS
- Experience with container-based deployments (e.g. Docker)
- Experience with public cloud systems (e.g. AWS, GCP)
- Experience with monitoring and logging tools: Sentry, Grafana, Prometheus, ELK
WHY YOU'LL LOVE WORKING HERE
TalentDesk.io is an industry leader in the area of contractor management and payments.
The founding team has 14+ years of experience in the freelance/contractor space internationally and has a strong advisor/investor board of industry leaders such as Gavin Paterson - currently the President & Chief Revenue Officer of Salesforce (formerly the Chief Executive of British Telecom), Joshua March - the founder of leading SaaS business Conversocial which recently completed a successful exit, Fabrice Grinda - serial entrepreneur and one of the world’s leading Angel Investor and co-founder of FJ Labs, Philip Lehner - the CEO of one of the largest industrial groups in Europe with $4bn in annual turnover, and others.
THE BENEFITS
A few of the many perks of joining the TalentDesk.io team:
- Competitive salary
- Stock options
- Flexible work
- Days off - We encourage breaks and freshness so we expect you to be with your loved ones on your birthday and name-day! Oh and those important school days where you want to be with your children!
- Work with great colleagues of excellent calibre and ambition that code for fun!
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